FAQs

  • Is all merchandise new?

All merchandise listed on our site is new, unless a product states in the description that it is pre-owned

  • What is your return policy?

a. We accept returns on regular priced items. With the purchase of an additional Return Option, we will accept returns on eligible final sale items. All returns need to meet the following requirements:

i. Return is initiated and mailed back by the customer within 30 days of delivery date.

ii. The item(s) is new, unworn, unwashed and in original packaging with tags attached.

The following items are not eligible for returns: intimates/lingerie, swimwear, cosmetics/apothecary, hair items, hats or earrings.

Once the boutique verifies the return, we will process a full refund to the original payment method. Any site credit used on the order will not be restored to your account. For international orders, we will process the refund less the cost of return shipping. All eligible refunds will be issued in United States dollars (USD).

We reserve the right to deny any returns or exchanges that do not meet the above requirements.

Note: We do not accept returns on Sale and Make an Offer items. Exceptions include damaged items or order discrepancies based on size, color and style or items eligible with the purchase of the Return Option. If you would like to return a defective product, you must notify us no later than 14 days after the day your product was shipped. No returns will be accepted if you fail to notify us within the 14 day period or fail to ship the product back to us or the seller (as directed by us) within 30 days after the product was shipped. Store credit will be offered for these items.

  • I’ve not received my order, what should I do?

If you have not received your order, then please contact us at support@macaroniclothing.com and we will work to correct the problem as soon as possible.

  • How will I know if my order has shipped?

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.

  • Can i change or cancel my order after it has been placed?

Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received. Products on Macaroni Clothing are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted

  • What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email support@macaroniclothing.com and we can look up this information for you. 

  • I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at support@macaroniclothing.com to receive instructions on how to be approved and submit your PO.

  • Can I cancel the order I just placed? 

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs.

  • Do you ship to my home address or I need go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

  • What Should I Do If The Size On The Tag Is Different From What I Ordered ?

The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could definitely return them. (Please check our return policy)